PROMISE

Promises and Guarantee


Want some peace of mind?


Of course you do.  No one wants to be the victim of the contractor who takes money and then never returns to perform the work, or the contractor who never returns phone calls or who repeatedly promises to show up but doesn't, or the contractor who refuses to honor a warranty.  Unfortunately, these situations do happen. 
The good news is that when you choose Colony Air Conditioning and Heating as your service and installation provider, these situations are guaranteed not to happen.  Your life is busy and stressful enough without having to worry about whether you've made the right decision in choosing a service provider.  That's why we created our Rock Solid Guarantees that will provide you with the ultimate peace of mind.  No more worries about whether you'll receive what was promised... or that you might be taking a risk or making a mistake.  With our Rock Solid Guarantees, there's no way you can lose when you choose us to perform air conditioning and heating services and installations for you. 

Installation Satisfaction Guarantee:


Colony Air Conditioning & Heating's installation technicians are the best in skill, attitude and workmanship. Since we do not hire sub-contractors, your installation technicians are bona-fide employees which means that they are personally trained to our standards and are also committed to 
our company's mission and to your 100% satisfaction.

 Our Installation Technicians will:
  • Care for your home
  • Complete the job with speed and precision
  • Clean up when they are finished
  • Not smoke or swear in your home
  • Take personal responsibility for your satisfaction
  • Take pride in a job well done
If, when they have finished in your home, you are not 100% satisfied, we will make any modifications necessary or required to earn your satisfaction up to and including the removal of the equipment and full refund.

100% Satisfaction Guarantee for New Equipment Installations, Service and Repairs

There's no lip service here.  Your ultimate satisfaction is first and foremost.  We are committed to doing whatever it takes to achieve your complete satisfaction, up to and including a full refund.  If you are EVER less than totally satisfied, let us know and we'll get it taken care of.
The installation guarantees are valid with a Colony Air Conditioning and Heating installation of a new complete heating or air conditioning system, residential installations only.  Installation guarantees are not valid in cases of Acts of God, intentional misuse, abuse, unauthorized repairs by others not properly trained, or failure to abide by the manufacturer's use and care guide.  Ask for more details.


Read more: http://www.colonyac.com/webapp/p/567/promises-and-guarantees#ixzz3f6Q1DRwO 
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